Return & Exchange Policy

At Firkiwala, we do not provide refunds. We offer exchanges only for products that are received damaged, defective, incorrect, or missing.

Exchange Period

Exchange requests must be raised within 5 days of delivery.

Requests made after 5 days of delivery will not be eligible for exchange.

Mandatory Unboxing Video

A complete unboxing video is mandatory for all exchange claims.

The video must clearly show:

• The package before opening
• The shipping label
• The package being opened
• The product and its condition

Exchange requests without a proper unboxing video may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery. If you receive a damaged, defective, incorrect, or incomplete product, contact us within 5 days of delivery at phirkiwale@gmail.com.

Please provide:

• Your order number
• Complete unboxing video
• Clear photos of the product and packaging
• Details of the issue

After reviewing the claim, we will confirm whether the product is eligible for exchange.

Missing Items

If an item is missing from your order, please contact us within 5 days of delivery and provide the complete unboxing video showing the package being opened.

A missing-item claim without an unboxing video may not be accepted.

Exchange Conditions

Products are eligible for exchange only if the issue is reported within the 5-day exchange period and the product is confirmed to be damaged, defective, incorrect, or missing.

Products damaged after delivery due to customer handling, misuse, or alteration are not eligible for exchange.

No Refunds

Firkiwala does not offer refunds under any circumstances. If your claim is approved, we will provide an exchange/replacement of the eligible product, subject to availability.

If the same product is unavailable, we will contact you regarding the available replacement options.

Contact Us

For any exchange-related questions, please contact:

Firkiwala
📧 phirkiwale@gmail.com
📞 +91 92652 87305
🌐 firkiwala.in