Privacy Policy

At Firkiwala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from firkiwala.in

1. Information We Collect 

When you use our website or place an order, we may collect:

• Your name
• Mobile number and email address
• Billing and shipping address
• Order and purchase details
• Payment/transaction information
• Information you provide when contacting us
• Device, browser, IP address, cookies, and website usage information

We collect only the information reasonably required to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process, confirm and deliver your orders
• Process payments and provide invoices
• Contact you regarding your order or customer support
• Handle returns, cancellations and refunds
• Improve our products, website and services
• Prevent fraud and protect website security
• Send information about new products, offers and promotions, where permitted
• Comply with applicable laws and legal requirements

We do not sell or rent your personal information to third parties.

 3. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, such as:

• Payment gateway providers
• Courier and shipping partners
• Website, hosting and technology providers
• Analytics and marketing service providers
• Government or legal authorities where required by law

Information shared with these parties is limited to what is reasonably necessary for the relevant service.

4. Payment Information

Payments may be processed through third-party payment gateways. Your sensitive payment details, such as card or banking information, may be handled directly by the relevant payment provider according to its own privacy and security policies.

5. Cookies

Firkiwala.in may use cookies and similar technologies to:

• Keep your shopping cart and account functioning
• Remember your preferences
• Understand website traffic and usage
• Improve website performance
• Measure marketing and advertising effectiveness

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Security

We take reasonable technical, electronic and administrative measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

8. Your Information

You may contact us to:

• Ask what personal information we hold about you
• Request correction of incorrect information
• Request deletion of information where legally permitted
• Opt out of promotional communications
• Raise a privacy-related concern

Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, as applicable under Indian law. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We may request reasonable information to verify your identity before processing such requests.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Firkiwala
Website: firkiwala.in
Email: phirkiwale@gmail.com
Phone: +91 92652 87305

We will make reasonable efforts to respond to your privacy-related requests and concerns.